BPMA Education Programme Terms and Conditions

Payment Terms

Fees are to be paid in full before access to the course or exam is granted. Payment can be made by credit card at point of registration on education.bpma.co.uk, alternatively an invoice can be raised with the BPMA taking payment by direct direct on or a few days after the 20th of the month. Access will not be given to the learners until payment has been received.


Staff leaving / Redundancies/Cancellations by the Member

Should a learner leave the company or be made redundant, the BPMA should be notified as soon as possible to deactivate the account. No refund can be given however a substitute learner can be registered on to the programme  until the annual access for initial learner has expired. The BPMA are willing to discuss this on a case by case basis, particularly if the learner has funded the course privately.



The BPMA have the right to terminate a learners access without notice.



All content within the BPMA education programme is the copyright of the BPMA and is for the use of individual licensed BPMA education programme learners only. Activity and usage of content is monitored by the BPMA. Should the trade association feel that access to the programme is being abused, annual professional development licences will be terminated without notice.


Changes to content

The BPMA have used care to ensure the content of the course is correct at the time of launch and endeavour to maintain and update all content. The BPMA will not accept liability nor be held responsible for any content inaccuracies or content that may be deemed out of date. The BPMA reserves the right to vary the content of the course without notice.


Introductory Seminars

The introductory seminar is a highly recommended element of the BPMA education programme for all TPM and CPM students. Four seminar dates are offered a year. Learners will be emailed seminar dates and will be emailed a confirmation of seminar booking. If the learner is unable to attend contact education@bpma.co.uk to arrange a new date.



Delegates or managers must contact the BPMA to book an exam. Exams must be booked a minimum of 72 hours before an available exam date and time and learners must have the sufficient credits to take the exam at the time of the exam booking. Payment is required before the exam can be sat. Failure to pay will result in the exam booking being cancelled. The exam fee is non-refundable.

Should there be a need to cancel the exam please contact the BPMA to discuss the circumstances.


Exam minimum requirements - to sit the online invigilated exam you will need:

  • A laptop or Desktop computer with access to Skype complete with video, sound and microphone
  • A reliable high speed internet connection is preferred, the BPMA recommend a wired connection if possible
  • A room or quiet area where nobody can disturb the delegate or give them the answers!


Please refer to exam centre for further details and exam regulations.


Exam Resits

Exam resists are charged at the current exam rates for each level. In a face to face invigilated exam a resist exam can be taken that day providing the learner or manager has agreed to the additional cost. Online invigilated resists cannot be taken until 4 days after the 1st exam attempt.


Should the learner be unsuccessful on the 2nd attempt, a 3 month period needs to pass before a 3rd exam is booked. In the event of all resists, the minimum pass mark will be awarded. For example, a TPM leaner will only achieve an 80% pass.


Factory Visits

Factory visits are highly recommended for TPM & CPM learners and optional for MPM learners.

The hosting factory visits reserve the right to refuse entry to BPMA education programme students from suppliers and manufacturers with a conflict of interest. Those who breach the hosting factory visit health & safety regulations or to those who display anti-social behaviour. Credits will be awarded within 2 weeks of attending the factory visits. Credits will only be awarded to BPMA approved and credit weight factory visits. Factory Visits are for BPMA education programme learners only.


Learners should renew their annual access before their expiry date. A notification email will be sent 3 months prior to expiry with renewal procedures.  Failure to renew the annual licence will result in the account being deactivated.


Personal Data

Personal Data is gathered at point of registration and throughout the duration of the course in order to access the education programme platform. Name, email and contact number is collected so that personal access to the system can be granted, it allows BPMA to contact the learner to offer help and support along the way and to book exams. The BPMA Education Platform will also collect data on your usage of the programme – when learners  log in, what content they study, what content they download along with the quiz and exam history. It is necessary for us to collect such data in order for us to carry out this service and to allow the learner to progress and pass the course and to allow the BPMA to use the data for reporting purposes on popularity and usage. Data collected is not shared with any third party other than mailchimp, our e marketing software. It may be shared with learners managers upon request. Personal data collected at point of registration will (if not already present) be added to the main BPMA database for legitimate business interests and will be used for industry relevant marketing and will be used to subscribe to Product Media Magazine. Any updates made by the learner to their personal data within the education programme will also update the main BPMA database. All e-communications have a clear unsubscribe option, you can also opt-out of receiving contact for marketing purposes at any time by contacting the Data Processor Officer on enquiries@bpma.co.uk or in writing to The Data Processor, BPMA, Unit 5 Avenue Business Park, Brockley Road, Elsworth, CB23 4EY. For more information about how we collect, make use and protect your business and personal information please refer to our full Privacy Notice https://www.bpma.co.uk/privacy-policy